Acceptable Use Policy — AI-Generated Content
Last Updated: July 31, 2026
VividGen ("the Platform," "we," "us") is committed to providing safe, legal, and responsible AI content generation services. This Acceptable Use Policy ("this Policy") applies to all content generated, published, distributed, or stored through the Platform, and sets forth our content standards, moderation mechanisms, reporting procedures, and enforcement measures. All users, developers, and merchants using the Platform must comply with this Policy.
1. Scope
This Policy applies to all content forms:
- Images: AI-generated or edited pictures, illustrations, and visual art.
- Video: AI-synthesized video clips, animations, and motion content.
- Text: AI-generated prompts, descriptions, and textual content.
- User Input (Prompts): Prompts and instructions submitted by users.
2. Content Standards & Prohibited Categories
The Platform explicitly prohibits the use of our services to generate the following six categories of content:
- Pornographic / NSFW content.
- Violence / Gore content.
- Hate speech.
- Child unsafe content (CSAM).
- Deepfakes / Impersonation of real individuals.
- Copyright / Trademark infringing content.
2.1 Absolute Prohibition — Zero Tolerance
The following content will result in immediate enforcement action, and we reserve the right to report to law enforcement authorities:
- Child Sexual Abuse Material (CSAM) or any sexual content involving minors.
- Content promoting or facilitating terrorism, extremism, or mass violence.
- Instructions for manufacturing weapons of mass destruction.
- Content inciting genocide or ethnic hatred.
- Non-consensual deepfake sexual content targeting real individuals.
- Content violating applicable laws in the user's jurisdiction.
2.2 General Prohibited Conduct
- Generating or spreading misinformation or disinformation.
- Impersonating real individuals, brands, or institutions.
- Infringing intellectual property, likeness rights, or privacy rights.
- Presenting AI-generated content as human-created with intent to deceive.
- Bulk-generating spam or fraudulent content.
- Using jailbreak prompts to circumvent Platform safety mechanisms.
3. Content Moderation Mechanism
The Platform employs a multi-layered moderation system combining automated filtering, human review, and periodic audits.
3.1 Automated Moderation (Real-time)
All requests and generated content are scanned in real-time by safety filters:
- Input filtering: Keyword, semantic, and intent analysis of user prompts before processing.
- Output filtering: Real-time safety assessment of generated images and videos.
- Usage pattern analysis: Monitoring for anomalous API call behavior and abuse patterns.
- Safety models: Third-party AI model providers' built-in content safety systems (e.g., Seedance, Kling, and Flux model safety layers) combined with our proprietary prompt screening.
3.2 Human Review
- Content flagged by automated systems enters a human review queue.
- User-reported content is reviewed by our Trust & Safety team.
- Reviewers complete content safety training and are bound by confidentiality agreements.
3.3 Periodic Audits
- Random sampling audits conducted quarterly.
- Regular evaluation and optimization of automated moderation accuracy.
3.4 Content Severity Levels
| Level | Description | Moderation | Action |
|---|---|---|---|
| L1 Critical | Child safety, terrorism | Auto-block + human confirm | Immediate ban + report to authorities |
| L2 High | Severe policy violation | Auto-flag + priority review | Content removal + account suspension |
| L3 Medium | General violation | Human review | Warning + content removal |
| L4 Low | Minor violation | Report-triggered | Warning + request modification |
4. Reporting Mechanism
4.1 When to Report
- Content or behavior violating this Policy's content standards.
- Severe violations involving child safety or terrorism.
- AI impersonation or infringement of your rights.
- Suspected abuse of the Platform for illegal purposes.
4.2 Reporting Principles
- Confidentiality: Reporter identity is strictly protected.
- Neutrality: All reports undergo independent, objective review.
- Anti-abuse: Malicious or false reports are logged and may result in action against the reporter.
5. Reporting Channels
- Dedicated report email: report@seedancevideogen.com
- Customer support: support@seedancevideogen.com
- Emergency (severe violations): safety@seedancevideogen.com
6. Response & Processing Timeframes
| Violation Type | Initial Response | Resolution |
|---|---|---|
| L1 Critical | Within 2 hours | Within 24 hours |
| L2 High | Within 24 hours | Within 3 business days |
| L3 Medium | Within 3 business days | Within 7 business days |
| L4 Low | Within 5 business days | Within 15 business days |
If additional time is needed, we will proactively notify the reporter with an explanation. Process: Report received (auto-acknowledgment) → Severity classification (L1–L4) → Content review (automated + human) → Enforcement decision → Action executed → Outcome notification.
7. Enforcement Measures
| Action | Measure | Applicable Scenario |
|---|---|---|
| 1. Content Warning | Written warning; request to delete or modify | First minor violation |
| 2. Content Removal | Remove violating content | Confirmed L3–L4 |
| 3. Feature Restriction | Reduce generation quota or model access | Repeated minor or single L3 |
| 4. Account Suspension | Temporary suspension pending review | L2 or cumulative violations |
| 5. Permanent Ban | Permanently terminate access | L1 or repeated L2 |
| 6. Legal Action | Report to law enforcement; cooperate with investigation | Suspected illegal activity (L1) |
8. Appeals
If you disagree with an enforcement action, you may submit an appeal within 14 days of receiving notification:
- Appeal channel: appeal@seedancevideogen.com
- Processing time: Review completed within 10 business days.
- Review method: Conducted by an independent reviewer who was not involved in the original enforcement decision.
9. Transparency & Policy Updates
- Material changes to this Policy will be announced at least 15 days in advance.
- Continued use of the Platform constitutes acceptance of the updated Policy.
- The "Last Updated" date at the top reflects the most recent revision.
10. Contact Us
- Content Safety: safety@seedancevideogen.com
- Reports: report@seedancevideogen.com
- Appeals: appeal@seedancevideogen.com
- General Support: support@seedancevideogen.com
- Company: Beijing Zhulian Technology Center
- Address: Chaoyang District, Beijing, China